Smiles Inclusive Limited ACN 621 105 824
Totally Smiles Pty Ltd ACN 621 283 798
(both Administrators Appointed) (the Group)
Luci Palaghia and Tim Heenan were appointed Joint and Several Voluntary Administrators (Administrators) of the Group on 9 November 2020. The Administrators assume responsibility for the business and operations of the Group. Subject to the various COVID-19 restrictions that are in place, the Administrators presently intend to continue trading the Group’s business on a business as usual basis whilst the Administrators undertake an urgent assessment of the financial position of the Group and explore options including a recapitalisation or sale of the business.
Please contact the Administrators at smilesinccreditors@deloitte.com.au with any queries.
Smiles Inclusive
Smiles Inclusive operates a network of dental practices across Australia under the national brand, Totally Smiles.
Our aim is to become one of Australia’s leading national dental brands. Our business model provides a compelling proposition for patients, our dental practitioners, partners and investors.
Who we are
Smiles Inclusive Strategy
We operate modern and well-equipped Totally Smiles practices offering a range of general, family and specialist dental services. Smiles Inclusive provides dental partnerships with dental practitioners with fully functioning dental practices and ancillary services, reducing the demands of practice management and allowing them more time to treat patients and grow their business at a faster pace. Our service offering benefits dentists and patients, and includes:
- Fully operational dental practices, including surgery, reception and waiting rooms
- Experienced practice management and administrative staff, dental support and reception staff
- Electronic practice management systems for booking services, maintaining patient records and invoicing
- Health fund on-the-spot claims (HICAPS)
- Head office support including compliance, administration, and negotiation with private health fund insurers
- Marketing services.
Smiles Inclusive has also established a Joint Venture Partner program to allow former owners of our dental practices (or their nominees and transferees) to share in the ongoing growth of the practice through a profit sharing arrangement, and maintain an exposure to the capital value of the practice.
Totally Smiles operations
Smiles Inclusive owns a network of Totally Smiles dental practices around Australia. We see significant opportunities for targeted expansion by dental partnerships with independent dentists in all states and territories.
Smiles Inclusive Growth Plans
Our plans for future growth involve:
- Optimisation of practice operations, generating cost efficiencies through the scale of our network, increased purchasing power and improved practice management
- Increasing practice revenue by enhancing the experience for patients, and direct marketing initiatives to expand patient numbers through dental partnerships
- Investing in practices, to upgrade technology and equipment and provided an expanded range of services
- Acquiring more quality dental practices with an operational and financial profile to fit with our strategy and business model.
Smiles Inclusive geographic footprint
Our team
Board
Michelle Aquilina
CEO and Managing Director
Michelle Aquilina
CEO and Managing Director
Michelle is the former Chief Executive Officer of Primary Dental, the dental division of the ASX listed Healius Limited, where she led the turnaround of the business - seeing it become one of the top three dental operators in Australia. Her passion for the patient experience and the delivery of patient centred care has been developed over the course of her 30 years’ in the dental industry. For her, successful dental service delivery comes off the back of encouraging strong, transparent relationships with practitioners, suppliers and staff. Michelle holds a Masters in Business Administration (Executive), a Master of Management from the University of Wollongong and is an experienced speaker having addressed large audiences at international Australian Dental Industry Association and Association of Dental Support Organization events over the years.
David Usasz
Chairman
David Usasz
Chairman
- Over 40 years experience as a Director
- Chairman and Director of ASX Listed Company for 10 years
- Partner with PricewaterhouseCoopers for 20 years
- Bachelor of Commerce, Fellow of the Institute of Chartered Accountants, Fellow of the Australian Institute of Company Directors
Mr Peter Fuller
Director
Mr Peter Fuller
Director
- Bachelor of Dental Technology and Registered Clinical Dental Prosthetist
- Member of the Australian Dental Prosthetist Association
- 30 years’ experience in the dental industry, extensive experience in building and running dental practices.
- Degree in business management from “Australian institute of management”
- Mr Fuller, as broad experience working with large government organisations such as Queensland health & University of Queensland
- Special interest comprising: orthodontics’ cosmetic dentistry, including 3D CAD/CAM, Implant retained prosthesis.
- Outside of dentistry Peter has a special interest in Business & Commercial property having developed, owned & managed many commercial property projects.
Dr Genna Levitch
Director
Dr Genna Levitch
Director
Dr Levitch established Australias first corporate dental group, Pacific Smiles Group as one of its founding executives and was a co-director and shareholder. Dr Levitch also co-founded Levitch design associates, a multidisciplinary healthcare design and construction company which serviced 350 medical and dental practices throughout Australia and New Zealand. Dr Levitch has a Bachelor of Dental Surgery from the University of Sydney and is a member of the Australian Dental Industry Association.
Executive
Michelle Aquilina
CEO and Managing Director
Michelle Aquilina
CEO and Managing Director
Michelle is the former Chief Executive Officer of Primary Dental, the dental division of the ASX listed Healius Limited, where she led the turnaround of the business - seeing it become one of the top three dental operators in Australia. Her passion for the patient experience and the delivery of patient centred care has been developed over the course of her 30 years’ in the dental industry. For her, successful dental service delivery comes off the back of encouraging strong, transparent relationships with practitioners, suppliers and staff. Michelle holds a Masters in Business Administration (Executive), a Master of Management from the University of Wollongong and is an experienced speaker having addressed large audiences at international Australian Dental Industry Association and Association of Dental Support Organization events over the years.
Mark O’Brien
Chief Operating Officer
Mark O’Brien
Chief Operating Officer
Mark was formerly General Manager of Partnerships with Junior Adventures Group, a global leader in Outside School Hours care. His career has seen him work in a number of industries including the heavily regulated aged care and allied healthcare sectors, focusing on several operational elements – marketing, sales, procurement and general management. In addition, he has direct experience in business consolidation and integration developing several businesses to reach key operational milestones whilst working with numerous investment parties, including private equity. Mark has a Bachelor of Science (Hons) from the University of Melbourne and a Post Graduate Diploma of Management (UNSW | AGSM).
Investor Centre
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Fill in the confidential expression of interest form and we will be in contact, or call us on 07 5551 0255.